HCF - Details - Customer Service Officer - Burwood (Parental Leave Contract)
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Customer Service Officer - Burwood (Parental Leave Contract)

Apply Now Job no: 499911
Work type: Full time, Parental Leave Contract
Location: Burwood

About HCF

HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

About the Role

The role provides advice, excellent customer service and assistance to our members. You will advise our members of their policy benefits and any changes that may occur to ensure our members are communicated to effectively.

This is a full time parental leave contract up until August 2021. 


  • Perform needs based selling to customers face to face for HCF health insurance policies with exposure to potentially sell Life and Travel policies.
  • Achieve and exceed sales and service targets. 
  • Perform telephone and email sales including business development activities. 
  • Provide first contact resolution in all customer interactions.
  • Maintain accurate membership information in accordance with HCF policy and procedure

About you

  • Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
  • Previous experience in a customer service environment
  • Competent in using CRM computer systems or the ability to quickly learn complex computer systems.
  • Ability to work in a team environment
  • Ability to adapt positively to frequently changing work practices and needs


We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

Come and join our HCF team!


  • Up to 50 % discount on health cover, pet & travel insurance
  • Family & Friends day
  • Organisational wide Recognition & Rewards program
  • Generous Parental Leave Scheme
  • Health & Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://www.hcf.com.au/about-us/careers

HCF is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.

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