Customer Service Officer - Bondi (12 month contact)
Job no: 500476
Work type: Full time
HCF is Australia's largest not for profit bring private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.
About the Role
Our Customer Service Officers play a fundamental role in providing exceptional advice, sales and customer service to our members. In this role you will bring your human touch to all aspects of the customer experience and deliver on our purpose.
Please note this is a full time maternity leave cover contract position for up to 12 Months based in our Bondi Branch.
Perform face to face needs-based selling to our members for HCF health insurance policies and Life and Travel policies
Achieve and exceed sales and service targets
Perform telephone and email sales including business development activities
Provide first contact resolution in all customer interactions
Maintain accurate membership information in accordance with HCF policy and procedures
We are looking for natural relationship builders who have a drive to meet and exceed sales targets along with providing exceptional customer service.
Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
Previous experience in a customer service and sales environment
Competent in using CRM computer systems or the ability to quickly learn complex computer systems
Ability to work in a team environment
Ability to adapt positively to a frequently changing work practices and needs
We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.
Come and join our HCF team!
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health and Wellbeing Initiatives
A career with us – How to Apply
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.
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