Customer Service Officer
Job no: 501432
Work type: Full time
Location: Sydney CBD
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
About the role
Your new role as Customer Service Officer will see you working as part of the close knit team in our diverse Membership Department. This exciting role will give you the opportunity to gain exposure to different departments within the business. You will be responsible for the onboarding and cancellation component of the member journey, including membership processing and taking inbound enquiries about these processes from our frontline teams.
Are you the one we are looking for?
- Do you have demonstrated excellent customer service skills?
- Have you experience with customer management?
- Are you good with numbers and confident in application processing?
- Do you have good attention to detail and organisation skills?
- Are you proficient in Microsoft Office and comfortable with Excel?
- Are you comfortable handling complex customer enquiries
- Are you a good communicator – both verbally and in writing?
Culture & Benefits
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health & Wellbeing Initiatives
Come and join our HCF team!
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.
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