We are seeking a talented Network Operations Engineer with NetOps capabilities to help our network infrastructure team. The ideal candidate will possess extensive knowledge of network operations, including design, implementation, maintenance, and troubleshooting. They should have a good understanding of NetOps and DevOps principles and practices to streamline our deployment processes and enhance overall efficiency.

Key Tasks:

• Manage and maintain network infrastructure components, including routers, switches, firewalls, and VPNs, ensuring robustness and efficiency.
• Possess a strong understanding of infrastructure as code, with knowledge of Terraform, Azure DevOps, and Git repositories. 
• Monitor network performance metrics, troubleshoot issues, and optimize configurations to enhance system reliability and efficiency. 
• Proactively ensure network availability and security through regular monitoring and maintenance activities. 
• Collaborate with cross-functional teams to integrate DevOps methodologies into network operations, promoting a culture of continuous improvement. 
• Utilize automation tools such as Ansible, Puppet, or similar for network provisioning, configuration management, and monitoring tasks. 
• Develop and enhance deployment processes and CI/CD pipelines to facilitate seamless network changes and updates. 
• Swiftly respond to network incidents, perform thorough root cause analysis, and implement effective corrective actions to prevent recurrence.
• Create, review, and maintain incident response procedures and documentation to ensure preparedness for potential network issues. 
• Participate in an on-call rotation, providing timely and effective resolution of network-related issues. 
• Generate and maintain comprehensive documentation of network configurations, operational procedures, and troubleshooting guides. 
• Regularly produce reports detailing network performance metrics, operational status, and incident resolutions.

Essential:

• Bachelor’s degree in information technology, Computer Science, or a related field. 
• Proven experience as a Network Operations Engineer, with exposure to DevOps practices. 
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.) and network security principles.
• Hands-on experience with network devices (routers, switches, firewalls), monitoring tools, and scripting languages (Python, Bash).
• Familiarity with cloud platforms (AWS, Azure) and containerization technologies is advantageous.
• Relevant certifications (e.g., Cisco, Palo Alto, DevOps, NetOps certifications) are a plus.
• Analytical mindset with strong problem-solving abilities.
• Effective communication skills and ability to collaborate with diverse teams.
• Proactive approach to learning and staying updated on industry trends.
• Ability to prioritize tasks and work effectively.

Culture & Benefits

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

50% subsidy on HCF Private Health Insurance
18 weeks Parental Leave for all genders
6 additional leave days to support your wellbeing and medical needs
Mental Health & Wellbeing programs
Discounts to pet, life, travel and general insurance
Come and join our HCF team!

A career with us

Please check out our website at https://www.hcf.com.au/about-us/careers

At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.