HCF Group is a leading not-for-profit health fund who are committed to delivering exceptional services and improving the health and well-being of our members. As we embark on our 2030 business strategy, we recognize the critical role that our people play in achieving our goals and are seeking a passionate Marketing Automation & Email Specialist to bring their expertise to our vibrant and fast-paced team.

Role Overview 

Reporting into the senior manager, you will be a part of a customer-obsessed, high-performing Marketing Automation & Capability team in a highly innovative, supportive and collaborative culture. As a champion of Salesforce Marketing Cloud, you will work with autonomy to implement technical solutions and best practices in light of the best customer-experience through building out HCF member journeys that are member driven within our digital transformation. Additionally, you will have a say as a Subject Matter Expert, advising on optimisation test and learn opportunities within the risk and compliance frameworks for the expected campaign outcomes working within a cross-functional Marketing team. 

Your exceptional stakeholder management skills demonstrate taking everyone on a journey of Mar-Tech to understand a simplified version of complex solutions for the journeys and campaigns you will be working on day to day. Your role will entail designing, building and executing 1:1 campaigns and journeys within HCF’s own channels: eDM, DM, SMS, OTM, and App. With the Senior manager, you will also be given the opportunity to participate in analysing, evolving and optimising our operational processes within the team in light of suits and needs of the business as we grow together. As part of the ACE, you will be part of a wider community enabling initiatives for customer journeys come to life giving you an excellent career trajectory for growth and development at HCF.

About you

You will thrive in busy, fast paced environment and have the ability to work autonomously. You will bring with you:

• Hands on, and deep understanding of Salesforce Marketing Cloud
• Advanced experience with HTML, CSS and AMPscript
• Proficiency in SQL and understanding of data structures, enabling you to manage and manipulate data effectively
• Proven track record if successfully delivering and executing end to end marketing campaigns
• Strong understanding of 1:1 communication, including compliance and regulatory impact
• Understanding of end-to-end Customer Journeys and their dependencies

Culture & Benefits

Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.