About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
About the Role
Ancillary Benefits are a critical component of HCF’s value proposition to the customer and a critical differentiator among health funds in the market.
In this role you will be responsible for contributing to the effective maintenance of the database and electronic claiming channels, enabling a seamless member claiming experience.
This is a 9 month contract.
Responsibilities
- Receives, and prepares source data for enrolling health network and non-network providers onto database by compiling and sorting information
- Undertakes prudential checks in accordance with procedures
- Maintains data entry requirements with set standards and procedures
- Identifies and initiates opportunities for database and business process improvements
- Responds, fulfils and resolve enquiries from external customers (eg providers, professional associations etc) and internal customers (eg front line and claims operations) within SLAs
- Processes provider agreements to ensure completeness and execution in line with procedures.
About You
- Experience in ancillary benefits or allied health environment
- Experience in working with database and related systems
- Strong organisational and prioritisation skills
- Strong analytical and problem solving skills
- Strong interpersonal skills
- Strong attention to detail and good follow through
Culture & Benefits
Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.