An exciting permanent opportunity to join as a Business Analyst for a 12- month Fixed term contract

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.

Our members come first. Always.

This role will be responsible for acting as the intermediary between end-users and IT to ensure that business/user requirements are delivered in IT solutions and ensuring stability, availability and reliability of production platforms and applications through the planning and execution of functionally based user testing.

Key Tasks

• Create a good understanding of the business needs and strategies in order to support the development of high-quality business analysis artefacts that underpin effective IT solution delivery
• Accountable for the creation of business analysis artefacts such as requirements, functional specifications, application/process workflows, use cases, screen mock-ups, user stories, integration mapping and technical impact assessments
• Provide information to others regarding the business analysis artefacts in order to support IT solution design, development, testing and implementation activities
• Ensure that that business analysis artefacts take an end to end perspective, fully meet the desired business objectives and consider operational support processes
• Collaborates with business subject matter experts to form a good understanding of business needs, existing and future processes as well as problems that need to be resolved during the IT delivery
• Provides support and counsel to developers, testers, and others regarding business and technical requirements throughout the solution delivery cycle to ensure quality, timely outcomes
• Analyse system automation processes in conjunction with HCF priorities, provide recommendations for system improvements
• Assist implementing and testing solutions.
• Meet with user groups to gather and analyze end user requirements
• Analyze workflow to create process maps, user stories and use cases, and isolate areas of potential improvement
• Collaborate to ensure that the business needs are understood, translated into requirement deliverables for use in the development of solutions

Essentials
• Degree qualified in IT, Business, Science, Engineering or Economics
• As a Business Analyst experience working all phases of systems development lifecycle using Waterfall, Agile/Scrum and hybrid application development environments
• Good understanding of the principles of SDLC
• Demonstrated track record of delivering excellent and high-quality technical and functional business analysis artefacts
• Experience working in in an agile environment reviewing business needs and priorities as well as understanding of the principles of project management
• Strong analytical and problem-solving skills
• Excellent interpersonal skills, with a focus on effective client relationships
• Strong communication skills, both written and oral
• Excellent attention to detail
• Ability to effectively manage time, and competing priorities simultaneously
• Ability to work well in a team environment – collaboration within and across teams is critical
• Effective communication skills, ability to engage with stakeholders across IT and the Business
• At least 5-7 years’ experience as Business Analyst in IT, Business Analysis space in a commercial IT environment
• Willingness to learn new technology skills to keep pace with the improvements and ever-changing business priorities.
• Experience working on JIRA/Confluence/Trello/Atlassian suite
• Experience working on CRM systems

Desirable

• Health Insurance Business knowledge and experience
• Knowledge of PHI products and processes
• Exposure to health insurance policy management systems

Culture & Benefits

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

50% subsidy on HCF Private Health Insurance
18 weeks Parental Leave for all genders
6 additional leave days to support your wellbeing and medical needs
Mental Health & Wellbeing programs
Discounts to pet, life, travel and general insurance
Come and join our HCF team!

A career with us

Please check out our website at https://www.hcf.com.au/about-us/careers

At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.