HCF - Details - Learning Partner
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Learning Partner

Apply Now Job no: 501841
Work type: Full time
Location: Sydney CBD

About HCF

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

About the Role

Reporting to the Learning and Capability Manager, the Learning Partner is responsible for driving operational performance by building employee capability at HCF through the design, development and implementation of learning solutions to ensure a high performing culture.

The role is also responsible for consulting, designing, developing and promoting learning solutions that add value, build employees; commitment and engagement and promote a modern, dynamic and learning focused organisation. You will create training plans, manage communications with participants, liaise with internal and external stakeholders, and oversee the end-to-end management of program logistics.

This a Full-Time position. Work location is flexible, with the ability to work from our Sydney CBD Head Office, Work From Home (WFH) or a combination of both (Hybrid).


  • Facilitate a range of technical and soft-skills training (face-to-face or virtually) in a structured, consistent and thorough manner in accordance with relevant training plans
  • Design and develop customised training programs through instructional design methodology to create successful learning experiences
  • Collaborate and consult with stakeholders at all levels to thoroughly understand the culture and capabilities required to deliver on the business strategy
  • Identify key capability gaps that need to be addressed to meet business objectives
  • Conduct training needs analysis and create training plans in partnership with stakeholders to develop appropriate learning solutions
  • Research, design and deliver strategic organisational learning solutions and programs
  • Participate in quality improvement activities and regularly update, maintain and validate existing training programs before delivery or release to employees
  • Contributes to storyboarding, authoring, and development of e-learning content and blended learning solutions

About you

  • Strong internal customer service mind-set underpinning and supporting a member centric and internal customer centric culture within the People and Culture team
  • Relevant tertiary qualifications in learning and assessment design, online education, or adult education (CERT IV in Training & Assessment HIGHLY desired)
  • Collaboration with internal departments, external vendors, and project teams to ensure requirements are being met and learning projects are kept on schedule
  • Demonstrated ability to manage multiple projects and meet competing deadlines
  • Demonstrated excellent communication skills and experience presenting/facilitating
  • Proactive technical troubleshooting and strong analytical and problem-solving skills
  • Demonstrated experience in the use of Learning Management Systems to develop educational material and knowledge and application of adult learning principles
  • Excellent follow-up, time management and organisation skills

Strong written and oral communication skills


Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.  

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.


  • 50% off on Private Health cover, discounted pet and travel insurance
  • Organisational-wide Recognition & Rewards program
  • Generous Parental Leave Scheme
  • Health and Wellbeing Initiatives
  • Additional Family & Friends day

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